£18000 per annum
01332 465 040
14 days ago
To make outgoing calls to confirm order details and update CRM
To deal with queries or questions arising from incoming calls, emails etc in regards to processing of orders.
To ensure all client notes and activities are accurately recorded on CRM system in compliance with Data Protection requirements and other applicable regulations.
To act as a point of contact for queries from relevant specialist centres
Able to arrange meeting and appointments for clients
Deal with complaints, queries and escalate when appropriate
Process incoming calls and direct to the relevant teams
Accurately input data, file, and scan paperwork
The Ideal Candidate
Strong organisational skills.
Detail conscious and passionate about delivering work to agreed quality standards.
Excellent verbal and written communication skills.
Able to work in a fast paced environment.
Problem solving skills.
Demonstrates a positive work attitude e.g. self-motivated, shows initiative
Customer service skills e.g. dealing sensitively with anxious patients, handling complaints.
Takes a real interest in the industry and working in a customer oriented role.
I.T. skills e.g. comfortable with the use of email, word etc.
Hours vary and weekend work applies
Other roles you may have applied for include ' administrator, customer service coordinator, PA'
Due to Covid-19 please expect increased waiting times with all applications