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Customer Service Manager

Customer Service Manager

  • Location

    Burton-on-Trent

  • Sector:

    Administration & Business Professionals , Customer Service

  • Job type:

    Permanent

  • Salary:

    £28000 - £30000 per annum

  • Contact:

    Georgia Johnson

  • Contact email:

    Georgia.Johnson@cherryprofessional.co.uk

  • Contact phone:

    01332 465 040

  • Job ref:

    BH-17596

  • Published:

    22 days ago

  • Expiry date:

    2020-09-06

  • Startdate:

    2020-08-27

  • Consultant:

    #

We are currently recruiting for a Customer Service Manager for a fantastic organisation based in Burton
 
You will be responsible for:
 
Leading a successful Customer Support Team and equip them to deliver the highest level of customer service
You will be required to ensure the team delivers a high standard of customer service from the start of the process to the very end
Identify and implement strategies to improve quality of service, productivity and profitability. Manage costs involved in the provisions of couriers and take action to ensure best value for money in delivering the required service levels
Develop relationships with new customers through customers visiting site and also carrying out visits to customers in conjunction with the Business Development team
As part of the Management team, attend monthly operational meetings and deliver an overview of business performance
Provide appropriate and accurate sales revenue forecasting
You will be responsible to ensure all the procedures and processes are in place and improved as appropriate.

To be successful you will need:
 
Previous management experience within a Customer Service role
Have exceptional communication skills
Excellent telephone manner
Experience within a similar role
IT literate with experience of Excel, Word and other IT packages
Ideally degree level or higher Chemistry or Environmental qualification and a thorough understanding of laboratory principles and processes
Technical understanding, being able to discuss technical requirements with clients or accreditation bodies and provide resolutions to queries
Strong ability to liaise and influence across all functions to ensure delivery.


If this Customer Service Manager role sounds of interest please do not hesitate to apply.


Due to Covid-19 please expect increased waiting times with all applications