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Customer Support Administrator

Customer Support Administrator

  • Location

    Burton-on-Trent

  • Sector:

    Customer Service

  • Job type:

    Contract

  • Salary:

    £17500 per annum

  • Contact:

    Kerry Bilson

  • Contact email:

    Kerry.Bilson@cherryprofessional.co.uk

  • Contact phone:

    01332 465 040

  • Job ref:

    BH-17317

  • Published:

    about 1 month ago

  • Duration:

    6 month

  • Expiry date:

    2020-07-06

  • Startdate:

    2020-07-02

  • Consultant:

    #

Customer Support Administrator – 6 month contract

 

£17,500 – full time

 

Are you looking to an innovative and exciting organisation in Burton and can you start with a short notice?

 

Responsibilities

 

Offer a high level of customer service at all times on the phone and via email response

Upsell and promote products to your clients

Proactively develop new business

Share and communicate key information with colleagues

Resolve customer queries over the phone and via email

Positively work to the company’s SLA’s

Update Customer records on inhouse CRM system

 

Skills/Qualities


Customer focused – Ability to listen and respond to customers providing a quality driven service

Effective Working Relationships – Ability to work in a team by demonstrating flexibility, a fun attitude and the ability to share knowledge

Sales focused – Ability to maximise opportunities on all calls and promote PBC products and services

Excellent time management

Ability to build rapport and develop key relationships

Problem Solving and Decision Making abilities

 

Benefits include

33 days holiday inc bank holidays
Parking onsite
Discounted rates within the companies Restaurant/Cafeteria

 

This is wonderful opportunity for a driven Customer Service Agent, this opportunity is for 6 months initially.

Other roles you may have applied for include ‘ sales advisor, call centre agent, telesales, business development, sales coordinator, customer service associate’

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Due to Covid-19 please expect increased waiting times with all applications