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Technical Support Team Leader

Technical Support Team Leader

  • Location

    Mansfield

  • Sector:

    Administration & Business Professionals

  • Job type:

    Permanent

  • Salary:

    £28000 - £30000 per annum

  • Contact:

    Danielle Coleman

  • Contact email:

    Danielle.Coleman@cherryprofessional.co.uk

  • Contact phone:

    0115 9222240

  • Job ref:

    BH-17171

  • Published:

    about 2 months ago

  • Expiry date:

    2020-05-05

  • Startdate:

    2020-04-06

  • Consultant:

    #

Technical Support Team Leader – North Nottighamshire – £28,000 - £30,000

Cherry Professional are currently recruiting for a Technical Support Team Leader on behalf of an established financial organisation in the Nottinghamshire area. This is a unique opportunity in a newly created role where you will be responsible for supervising, supporting, and motivating a small team of technical support staff and delivering a customer focused service at all times.

Key responsibilities:

- To oversee the day to day activities within your team ensuring that processes run efficiently and effectively

- Provide effective support to the line manager and give verbal and written reports in relation to workloads and resources when required

- To ensure that you and your staff are always treating customers fairly whilst providing information that is fair, clear and not misleading

- Manage the day to day delivery of key services provided by 3rd party suppliers

-  Ensuring that tasks are dealt with in an efficient manner avoiding any delays in responding to the department’s customers.

-  Liase with other departments and external suppliers as and when required

- Instigate and deliver a training plan to ensure that your team receive sufficient and adequate training to enable them to carry out their day to day role successfully

 

Skills required:

- Minimum 3 years' experience working as a 2nd / 3rd line Technical Support Analyst

- Excellent attention to detail

- Problem analysis and resolution skills

- Strong written and verbal communication

- ITIL Foundation qualification would be advantageous

- Good technical knowledge of supporting Windows Server & Desktop operating systems

- Configure & deployment of Servers, PC's & Laptops

- Active Directory Administration including Group Policy  

- VMware Virtualisation Technology

- Microsoft Outlook, Exchange Administration

- Microsoft Office 2016

- Printing & Scanning, configuration and management

- Anti-Virus & Encryption

- Carry networking skills (TCP/IP, Patching & Wireless connectivity)

- Familiar with Avaya IP Telephony

 

In return for your commitment, our client provides excellent benefits including:

- Annual bonus scheme

- 22 days holiday plus statuary bank holidays

- Birthday leave

- FREE breakfast daily

- Onsite yoga and massages

- Pension scheme – 5% matched contribution

- Healthcare plan

 

This role is advertised on a permanent full-time basis at 35 hours per week, with working days from Monday to Friday and required to work 1 in 4 Saturdays. Our client operates across two shifts a day 8am - 4pm and 10am - 6pm on a rota basis alternating weekly.

This role is based in North Nottinghamshire however there could be requirements to travel to other sites locally.