£19000 - £23000 per annum
0115 922 2240
4 months ago
Cherry Professional are currently recruiting for a Spares Engineer for their Nottingham based client. The role will consist of answering customer enquiries via phone or email, entering customer orders, interpretation of customer questions and data and ensuring the Spares Team deliver a high level of customer service and satisfaction at all times.
A requirement is also to provide support for all internal and external stakeholders.
Spares Engineer - Essential Duties/Principal Responsibilities:
Become competent in the selecting of pump spares accessories.
Working to gain in depth knowledge of internal sales processes and procedures
Answering calls on the phone queues and assisting with customer queries.
Enter customer orders ensuring a high-level attention to detail, managing customer expectations.
Working to achieve agreed KPI’s and targets as prioritised by the Spares Manager.
Help to maintain all records and procedures where necessary.
Learn and engage to manage and develop both professionally and personally.
Always comply to all Health and Safety standards, ensuring proper reporting when necessary
Spares Engineer - Key Competencies:
Previous experience of working within an engineering environment,
Experience working with bespoke systems (Quote, AS400) is advantageous although not essential
Educated to Degree Level across any of the STEM) disciplines is advantageous
Any technical engineering experiences
Experience within a customer service role dealing with enquiries / orders and or complaints
Experience of working in a fast-paced environment dealing with customers over the telephone.
Literate in spoken and written English.
Presentable, polite and well mannered
Cherry Professional are advertising this role on behalf of the client.