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Workflow Administrator

Workflow Administrator

  • Location

    Nottinghamshire

  • Sector:

    Administration & Business Professionals , Customer Service

  • Job type:

    Temporary

  • Salary:

    £8.5 - £9.13 per hour

  • Contact:

    Kate Lavery

  • Contact email:

    Kate.Lavery@cherryprofessional.co.uk

  • Contact phone:

    0115 922 2240

  • Job ref:

    BH-16693

  • Published:

    2 months ago

  • Duration:

    12 weeks temporary to permanent

  • Expiry date:

    2020-02-25

  • Startdate:

    2020-01-28

  • Consultant:

    #

Workflow Administrator | Nottingham £19,000

Cherry Professional is currently recruiting for a highly successful and innovative organisation in Nottingham. As a Workflow Administrator you will be resonsible for the implementation of IT systems and processes. The role is to manage existing customer service integratations and workflows as well as assist in new set ups and testing as well as coordinating IT issues and requests. Full training will be provided, though to excel in this role you will have high attention to detail, an interest in IT and a methodical mindset.


Responsibilities
- Set up New Integrations between Customer Service Platforms
- Connection Testing
- Maintenance of existing Customer Service Platform Integrations
- Dataset comparisons
- Change Request management
- Creating and updating Process Guides, templates and logs – including GDPR records
- Customer communication and assistance
- Logging and reporting bugs in IT systems
- Creation of workflows within the Customer Service System
- Testing of new and existing Customer Service System Workflows
- Monitoring and maintenance of Customer Service System Workflows
- Documenting and logging of Workflows and processes
- Ad hoc assistance with new product testing
- Related admin tasks

Ideal Person
- Proficient in Excel with an emphasis on use of formulas
- Experience with Customer Service or customer focussed roles
- High level of IT Literacy and experience of using multiple systems
- Previous experience in an IT environment or with Workflows would be advantageous
- Previous experience within a Testing environment would be an advantage

Other roles you may have applied for: Excel Administrator, IT Administrator, 1st Line Support, Customer Service Analyst, Dataflow Assistant, Dataflow Administrator

Cherry Professional is recruiting for this role on behalf of the client