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Customer Experience Administrator

Customer Experience Administrator

  • Location

    Nottinghamshire

  • Sector:

    Administration & Business Professionals , Customer Service

  • Job type:

    Contract

  • Salary:

    £17000 - £19000 per annum

  • Contact:

    Kate Lavery

  • Contact email:

    Kate.Lavery@cherryprofessional.co.uk

  • Contact phone:

    0115 922 2240

  • Job ref:

    BH-13964

  • Published:

    2 months ago

  • Duration:

    9-12 months

  • Expiry date:

    2020-02-24

  • Startdate:

    2020-01-27

  • Consultant:

    #

Customer Experience Administrator | Nottingham | £17,000 to £19,000

Cherry Professional is currently recruiting for a growing and well established SME in Nottingham. The role is to cover a current member of staff's Maternity Leave is and is expected to last between 9 and 12 months. 
 
As a Customer Experience Administrator you will be responsible for monitoring and maintaining customer satisfaction through a variety of channels. An analytical mind and a passion for driving results through data manipulation is essential for this position. 

Responsibilities
- Offsite Customer Collections Management
- Arranging new collections or injection slots for new and existing customers
- Managing changes to schedules including customer communication
- Managing late and failed customer collections
- Various Client SLA and Customer Services Reporting
- Assist with Daily, Weekly and Monthly reports for the Sales Team and Customers
- Assisting on production of monthly SLA and eCommerce Customer Service Reports
- Producing Ad Hoc SLA and Customer Service Reports for the Sales Team and Customers
- Daily report analysis feeding
- Ensure full documentation and Processes are adhered to
- Customer Query Support
- Sales Administration Support
- Answering incoming phone enquiries and queries from customers, members of the public and prospects
- Providing quotations as requested 
- Assisting the warehouse team by communicating with customers on how to process returns and keeping centralised records updated

Ideal Person
- IT literate, specifically must be experienced in using Excel including manipulating large volumes of data formulas and pivot tables. 

- Experience with Macros would also be beneficial
- Customer focussed
- High Attention to Detail
- Ability to work to tight deadlines and manage own workload
- Good communication skills

Other roles you may have applied for: Excel Administrator, Data Analyst, Data Officer, Data Administration Officer

Cherry Professional is recruiting for this role on behalf of the client.