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Customer Service Coordinator

Customer Service Coordinator

  • Location

    Nottinghamshire

  • Sector:

    Administration & Business Professionals , Customer Service

  • Job type:

    Temporary

  • Salary:

    £8.5 - £9.13 per hour

  • Contact:

    Kate Lavery

  • Contact email:

    Kate.Lavery@cherryprofessional.co.uk

  • Contact phone:

    0115 922 2240

  • Job ref:

    BH-16623

  • Published:

    about 1 month ago

  • Duration:

    12 weeks temp to perm

  • Expiry date:

    2020-02-17

  • Startdate:

    2020-01-20

  • Consultant:

    #

Customer Service Coordinator | Nottingham£8.50 to £9.13 per hour

Cherry Professional are recruiting for a Customer Service Coordinator for our reputable client based in Nottingham. This is an exciting opportunity for the right candidate to join a vibrant and continuously evolving business. This is a temporary to permanent opportunity for the right candidate, hours of work required are Monday - Friday on a shift pattern rotating between the hours of 8am - 6pm.
You will be required to work a half day 1 in 4 Saturday’s out of the month.

This is an excellent opportunity for an organised, experienced and confident individual looking to make a positive impact in a business who will in turn provide you with the necessary training in order for you to be both confident and competent in your role. They will also support, nurture and grow you as an individual in order to be successful in your career.

Responsibilities:
- You will be responsible for dealing with your customer base on a day to day basis, leasing with both clients and customers to ensure a smooth and efficient service
- You will need to be able to build a strong relationships with existing clients and customers
- Be reactive in situations and stay calm under pressure and think on your feet
- Following the courier process right through to the end ensuring handling any issues efficiently and confidently
- Be able to investigate and solve any issues that arise
- Prioritise workloads and have the ability to manage your own time effectively
- Speaking to customers and couriers via email and phone in a confident and professional manner leasing with couriers negotiating routes and pickups for customers to ensure deliveries arrive on time and efficiently

Ideal candidate:
- Previous Customer Service experience would be an advantage
- Self-motivated
- Reliable
- Enthusiastic
- Strong Customer service background
- Accurate with attention to detail
- Strong written and verbal communication skills
- Able to prioritise work load
- Organised and efficient
- Able to take ownership of the task in hand
- Personable and able to build relationships with customers

Other roles you may have applied for: Customer Service Adviser, Customer Service Agent, Call Centre Agent, Inbound Customer Service Executive

Cherry Professional are recruiting this on the behalf of the client.