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Technical Support Team Leader

Technical Support Team Leader

  • Location

    Nottinghamshire

  • Sector:

    Administration & Business Professionals

  • Job type:

    Permanent

  • Salary:

    £32000 - £35000 per annum

  • Contact:

    Linda Allaway

  • Contact email:

    Linda.Allaway@cherryprofessional.co.uk

  • Contact phone:

    0115 922 2240

  • Job ref:

    BH-16103-1

  • Published:

    9 months ago

  • Expiry date:

    2020-02-03

  • Startdate:

    2020-01-06

Technical Support Team Leader North Nottinghamshire | £32,000 - £35,000 + excellent benefits
 
Cherry Professional are currently recruiting for a Technical Support Team Leader on behalf of an established financial organisation in the Nottinghamshire area. This is a unique opportunity in a newly created role where you will be responsible for supervising, supporting, and motivating a small team of technical support staff and delivering a customer focused service at all times.
 
Key responsibilities:
- To oversee the day to day activities within your team ensuring that processes run efficiently and effectively
- Provide effective support to the line manager and give verbal and written reports in relation to workloads and resources when required
- To ensure that you and your staff are always treating customers fairly whilst providing information that is fair, clear and not misleading
- Manage the day to day delivery of key services provided by 3rd party suppliers
- Ensuring that tasks are dealt with in an efficient manner avoiding any delays in responding to the department’s customers
- Liaise with other departments and external suppliers as and when required
- Instigate and deliver a training plan to ensure that your team receive sufficient and adequate training to enable them to carry out their day to day role successfully
 
Skills required:
- Minimum 3 years' experience working as a 2nd / 3rd line Technical Support Analyst
- Previous management experience of leading a team of IT support staff  
- Excellent attention to detail
- Problem analysis and resolution skills
- Strong written and verbal communication
- ITIL Foundation qualification would be advantageous
- Good technical knowledge of supporting Windows Server & Desktop operating systems
- Configure & deployment of Servers, PC's & Laptops
- Active Directory Administration including Group Policy  
- VMware Virtualisation Technology
- Microsoft Outlook, Exchange Administration
- Microsoft Office 2016
- Printing & Scanning, configuration and management
- Anti-Virus & Encryption
- Carry networking skills (TCP/IP, Patching & Wireless connectivity)
- Familiar with Avaya IP Telephony
 
In return for your commitment, our client provides excellent benefits including:

- Annual bonus scheme
- 22 days holiday plus statuary bank holidays
- Birthday leave
- FREE breakfast daily
- Onsite yoga and massages
- Pension scheme – 5% matched contribution
- Healthcare plan
 
This role is advertised on a permanent full-time basis at 35 hours per week, with working days from Monday to Friday and required to work 1 in 4 Saturdays. Our client operates across two shifts a day 8am - 4pm and 10am - 6pm on a rota basis alternating weekly.

This role is based in North Nottinghamshire however there could be requirements to travel to other sites locally.