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IT Support

IT Support

  • Location

    Derbyshire

  • Sector:

    Administration & Business Professionals

  • Job type:

    Permanent

  • Salary:

    £25000 per annum

  • Contact:

    Georgia Johnson

  • Contact email:

    Georgia.Johnson@cherryprofessional.co.uk

  • Contact phone:

    0115 9222240

  • Job ref:

    BH-16390

  • Published:

    4 months ago

  • Expiry date:

    2020-01-07

  • Startdate:

    2019-12-18

  • Consultant:

    #

We are currently Recruiting for an IT Support Technician for a business based in Derby. This role is to provide day to day Digital Helpdesk support to learners and staff, including the development of digital tools for internal and external dissemination.

Key Duties:
- Responsible for the smooth running of computer systems and ensuring users get maximum benefits from them
- Install and configure computer hardware operating systems and applications
- Monitor and maintain computer systems and networks
- Talk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues
- Troubleshoot system and network problems, diagnosing and solving hardware or software faults
- Provide support, including procedural documentation and relevant reports
- Support the roll-out of new applications
- Set up new users' accounts and profiles and deal with password issues
- Generate, edit, publish and share daily content (original text, images, video or HTML) that builds meaningful connections and encourages community members to take action
- Set up and optimize company pages within each platform to increase the visibility of company’s social content
- Moderate all user-generated content in line with the moderation policy for each community
- Create editorial calendars and syndication schedules
- Continuously improve by capturing and analysing the appropriate social data/metrics, insights and best practices, and then acting on the information
- To carry out any other duties as required

Ideally you will have:
- Microsoft certification
- Experience in in IT support related role
- Digital Skills and social media knowledge

If this IT Support Technician role sounds of interest please apply straight away!