A credit controller is responsible for recovering any unpaid money that is owed to an organisation from either businesses (commercial collection) or individuals (consumer collection). Credit control jobs can be outsourced or they may be carried out as part of a company's finance or credit team.

What Makes a good Credit Controller?

Effective credit control isn’t always easy. To keep cash coming in on time requires dedication, persistence, a firm but understanding approach, with a lot of hard work.

An efficient Credit Controller will be organised and always have a strong grasp of the overall state of the sales ledger. Through an organised approach, they will work through the sales ledger consistently and up to date records of all calls and promises made to ensure they get the cash over the line and into the businesses bank account.

Other Key Responsibilities of a Credit Controller:

  • Proactive cash collection of due debt.
  • Liaising with internal departments to maximise cash collection.
  • Keeping accurate and up to date receipts to forward to colleagues on a daily basis.
  • Establish strong working relationships.
  • Liaise with business management and other colleagues regarding new accounts, credit reports and making informed recommendations.
  • Work in conjunction with external companies to apply the company’s credit policy.

There are no minimum qualifications to become a Credit Controller, but many employers will look for a good standard of education, (GCSE level) while a BTEC or HND in business or finance will give you a good head start in this career.