We all 'lose it' sometimes...
Did you know that 65% of office workers have experienced rage in their workplace and 45% regularly lose their temper? Is anger an issue in your workplace?
We have all had a day when we feel like we there are so many demands for our attention that we wonder how we will achieve everything on our to-do list. Naturally, our demands can leave us feeling stressed and frustrated. When you consider that we now have more and more demands for our attention in working day, this is not surprising.
Research by Deloitte has revealed that a demanding ‘always on’ culture and involvement in multiple communication flows, known as ‘hyper connectivity’ leaves us feeling overwhelmed and less able to absorb and process information. Combined with this, the information overload is likely to have an impact on your employees such as lack of sleep and poor concentration. This can then lead to added frustrations and your staff feeling like they may be reaching a limit of how much more they can manage. As a result of more and more demands, it is not surprising that our overloaded attention is actually contributing to increased instances of anger in the workplace.
While it is a natural emotion and generally justified under the circumstances, anger has a number of implications to be aware of. For instance, anger can cause serious health issue such as chronic anxiety, depression, high blood pressure and heart disease. Having read this, you are probably wondering how you can prevent anger in your workplace in order to improve productivity and staff well-being. So, if your staff become angry, what should you do? Below we have provided some key tips to help you manage the situation.
See if you can calm down your employee. Where possible, remove them from their stressful environment and find a place where you can talk in private. Be sure that you are open and available in wanting to help them.
Take the time to listen and empathise with your employee. Try to get them to do the talking and have them explain what is wrong. What was the cause for their anger? Put yourself in their shoes, do not judge or criticise them. Concentrate on gathering the details without interrupting them so you fully understand the situation. This will help them the anger to deescalate. Show you are listening by relaying back your understanding of the problem.
Once your employee has finishing explaining, discuss whether something could be put in place to prevent the angry situation occurring. What does your employee feel that they need to help reduce their anger?
Looking at the account of the anger provoking situation, is there something that could be done to prevent the situation from happening again? It is likely that this issue will also be affecting the rest of the team, in which case your productivity is a risk of suffering.
As they say, ‘prevention is better than cure’ so can you identify any unnecessary stressors or issues which cause information overload that could be minimised? If so, anger can be quickly managed and reduced. Maybe there is something you could implement so your employees do not feel as overwhelmed by information and demands.
Click here to take a look at some activities which you could introduce into your workplace to help create a calm environment.