Are you a positive thinking team player with a passion for the customer experience? If this is you, a role within Customer Service would be the perfect position for you. Customer Service professionals are the living breathing values of an organisation and are what can make the reputation of a successful business. Working in Customer Service will provide a varied and challenging work day with reward and job satisfaction.
What makes a good Customer Service Professional?
A successful Customer Service Professional will be patient and have a strong customer service ethos. The importance of patience and positive thinking is key within this role as you will be faced with challenging customers but they can always be turned around.
Customer Service Professionals will be passionate about providing an exceptional service and resolving any problems that arise quickly and efficiently. They are in direct contact with customers and have an absolute impact on retention and the expansion of the business’s consumer base.
Being driven and committed will ensure success, working to KPI’s and targets come hand in hand with Customer Service and often have a reward attached to achievements. Team players are needed within a customer service department, boosting moral and working hard to achieve business objectives.
Key responsibilities might also include:
- Dealing with customers over the phone, face to face and via email
- Working to KPI’s, multi-tasking and prioritising to ensure targets are met
- Handling complaints and customer queries quickly and efficiently
- Retaining business by sticking to company values
- Maintain a positive attitude and customer service ethos at all times
- Communicate clearly with customers
- Work as a team to achieve targets set
- Implement any changes to customer accounts
- Take electronic payments
- Selling companies products
The Customers Service team within any organisation are key in what makes the business grow and in turn growth of finances therefore are usually seen to be the most influential employees. It is an exciting position with many challenges, no day is ever the same. Within a Customer Service position there is a lot of opportunity to increase annual salary by achieving targets and KPI’s. You will also be in a good position for promotion to a Team Leader/Managerial role if this is the career path you have chosen.
To support your working experience you may have already completed or be studying towards a NVQ Certificate/Diploma in Customer Service Level 1-4, we would highly recommend this a chosen path of study.
Customer Service Professional’s average salary banding in the East Midlands - £16-22k per annum with added bonuses / commissions but this does vary depending on the organisation you’re in.
IT Support Officer
£23000 - £25000 per annum
Cherry Professional are currently recruiting for an IT Support Officer / 1st Line Support / Help Desk to support a business in South Derby. The role...To work as part of a team and provide support to the users. Performs a variety of complex information technology support duties to ensure smooth delivery of technology services. Monitors, operates, coordinates, assists and trains others in the operation of computer hardware and software in order to achieve desired result.Main responsibilities...- Logging and processing support calls- Maintain the 365 environment when it comes to user accounts and emails- High level understanding of SharePoint- Installing and configuring computer hardware, software, systems, printers and scanners- Planning and undertaking scheduled maintenance upgrades- Setting up accounts for staff, ensuring that they know how to log in- Solving password problems- Solving user permissions- DEP enrolling corporate mobile phones- Talking to clients and computer users to determine the nature of any problems they encounter- Responding to breakdowns- Investigating, diagnosing, and solving computer software and hardware faults- Repairing equipment and replacing parts- Obtaining replacement or specialist components, fixtures or fittings- Following up calls that have been escalated to ensure timely resolution including monitoring and communicating with team members about Service Level Agreements on logged calls.- Maintaining records of software licences- Managing stocks of equipment, consumables and other supplies- To analyse & resolve IT incidents with a varying degree of complexity- Determine the priority of incidents with users- Developing users’ skills by delivering 1-2-1 training sessions- Manage usage, disposal, compliance, inventory, sustainability, cost optimisation and protection of the asset portfolio.Key things we are looking for...- In-depth knowledge of hardware and software- Up-to-date knowledge of the latest IT and software trends- Strong customer service ethos- Ability to work well with people- Strong communications skills- Excellent organisational skills- Excellent IT Skills- Ability to quickly establish good working relationships with clients- Willingness to sometimes work unsociable hours- Patience- A logical mind- Enthusiasm for continual learning- Good telephone mannerDue to Covid-19 please expect increased waiting times with all applications