Are you a positive thinking team player with a passion for the customer experience? If this is you, a role within Customer Service would be the perfect position for you. Customer Service professionals are the living breathing values of an organisation and are what can make the reputation of a successful business. Working in Customer Service will provide a varied and challenging work day with reward and job satisfaction.
What makes a good Customer Service Professional?
A successful Customer Service Professional will be patient and have a strong customer service ethos. The importance of patience and positive thinking is key within this role as you will be faced with challenging customers but they can always be turned around.
Customer Service Professionals will be passionate about providing an exceptional service and resolving any problems that arise quickly and efficiently. They are in direct contact with customers and have an absolute impact on retention and the expansion of the business’s consumer base.
Being driven and committed will ensure success, working to KPI’s and targets come hand in hand with Customer Service and often have a reward attached to achievements. Team players are needed within a customer service department, boosting moral and working hard to achieve business objectives.
Key responsibilities might also include:
- Dealing with customers over the phone, face to face and via email
- Working to KPI’s, multi-tasking and prioritising to ensure targets are met
- Handling complaints and customer queries quickly and efficiently
- Retaining business by sticking to company values
- Maintain a positive attitude and customer service ethos at all times
- Communicate clearly with customers
- Work as a team to achieve targets set
- Implement any changes to customer accounts
- Take electronic payments
- Selling companies products
The Customers Service team within any organisation are key in what makes the business grow and in turn growth of finances therefore are usually seen to be the most influential employees. It is an exciting position with many challenges, no day is ever the same. Within a Customer Service position there is a lot of opportunity to increase annual salary by achieving targets and KPI’s. You will also be in a good position for promotion to a Team Leader/Managerial role if this is the career path you have chosen.
To support your working experience you may have already completed or be studying towards a NVQ Certificate/Diploma in Customer Service Level 1-4, we would highly recommend this a chosen path of study.
Customer Service Professional’s average salary banding in the East Midlands - £16-22k per annum with added bonuses / commissions but this does vary depending on the organisation you’re in.
Junior Finance Business Partner
£25000 - £28000 per annum
Junior Finance Business Partner - Nottingham - Cherry Professional Are you looking to grow your commercial skills, direct mentorship from a highly experienced Senior Finance Business Partner? This opportunity will get you communicating with the operations teams, explaining the finances (budgets, KPI's, etc.) to help bring the business forward and informed. This company is fast growing, with a highly commercial environment and would provide a steep learning curve. Role: Finance Business Partner Salary: circa £28,000 + benefits Location: Nottingham THE ROLE: - Compiling accurate forecasts covering both revenue and costs - Generating KPIs - Assist the Senior Finance Business Partner with improving the integrating of financial and commercial perspectives of business across the operations - Business analysis - Work with Profit Centre Managers to ensure maximum efficiencies across the board - Capital asset and project financial management and reporting THE PERSON: - AAT qualified, relevant degree graduate, or qualified by experience - ACCA / CIMA / ACA Part Qualified - Previous business partnering experience - Engaged with different areas of a business (operations - sales, marketing, manufacturing) - Experienced in month end accounting - Some experience in business analysis - Excellent interpersonal skills - Thick skin (this is a fast paced environment and will require someone to roll with the punches) Jobs you may have applied for include Assistant Management Accountant, Management Accountant, Assistant Finance Accountant, Finance Accountant, Assistant Finance Analyst, Commercial Analyst, Business Partner, Commercial Business Partner, Finance Business Partner and Assistant Accountant. This job is commutable from Nottingham, parts of Leicester and Newark.
£400 - £401 per day
Project Accountant - Nottingham - £400 per day We are recruiting for a Project Accountant opportunity with a fast-growing, exciting business based in Nottingham, They have recently off-shored their Shared Service Centre and require some additional support to help them with the transition. As Project Accountant you will be responsible for ensuring Finance reporting, controlling and process systems are developed, integrated, maintained and documented to ensure the successful delivery of the current programme. Specifically, you will be involved in: The development of financial reporting, MI, control, analysis and payment services Supporting project accounting, benefit tracking, monthly and year-end analytics and reporting for statutory reporting and external audit Challenging the finance teams on business requirements, process design and efficiency improvements Driving system development, implementation and change to deliver process improvement and enhanced MI The Successful Applicant: My client is looking for a Qualified Accountant with experience in a project / change environment. Ideally you will have experience of working in a larger organisation and be competent in using various financial systems.
£16000 - £17000.00 per annum
Receptionist / Hospitality Assistant - Cherry Professional have a fantastic opportunity for a Receptionist /Hospitality Assistant to join their Nottingham City Centre client. Working as part of a Front of House team, you will help to ensure that clients receive a 5 star hospitality service. You will ideally have at least 3 years' experience of working in a hospitality / Reception / cabin crew environment. With a friendly and professional approach, you will ensure that all clients receive an exceptional meet and greet service. You will need to portray a positive image at all times, setting high standards of integrity, punctuality, politeness and professionalism. You will be responsible for coordinating all food and drink requirements for meetings, and will ensure that all meeting rooms are set up in line with the company brand. Further responsibilities will include: ensuring all equipment (AV/VC) is working and set up on time for all meetings; ensuring all relevant legislation is adhered to, e.g. H&S, risk assessments, food hygiene; ensuring the needs of clients are met, e.g. parking, security passes, refreshments etc. You will be IT literate, proactive and a good team player. Other roles that you may have applied for include Hotel Receptionist, Receptionist, Hospitality Receptionist Cherry Professional are advertsing this role on behalf of the client.
£40000.00 - £45000.00 per annum
Reporting Accountant - Leicestershire - Offering up to £45,000 + Extensive Benefits In this role you will act as a Financial Reporting Specialist responsible for all activities required to consolidate the Group results, reporting into the parent company and coordinating the completion and external audit of the statutory accounts. The ideal candidate can expect to have a high level of interaction with the senior management and corporate accounting business units and be part of a team responsible for the development of the consolidation and reporting process within the company. The Opportunity… Our client is looking for an ambitious candidate who can provide the very best financial support. Key responsibilities in this role will include: You will be responsible for the preparation of the monthly and quarterly numbers for the UK part of the Group as well as assisting in treasury forecasting and budgeting. You will be heavily involved with stakeholder management and also delivering the cost centre numbers. Who the client is looking for… You will be degree educated and a qualified accountant (ACA, ACCA) with related post-qualification finance experience. To be successful in this role the ideal candidate will have:- Excellent IT skills A history of delivering Process Improvement and simplification A strong work ethic Ideally, you will also have excellent communication skills to enable you to liaise with executive management ensuring the smooth operation of the reporting and planning process. What's on offer… Working for one of the largest organisations in the Leicestershire region with a diverse and fast paced working environment and a relatively low staff turnover therefore providing a first class working environment. This has been achieved by developing internal talent and promoting from within when possible. Salary will be up to £45,000 plus package (TBC) This role is commutable from Nottingham, Leicester, Derby and Lincoln. You may have also applied for Financial Accountant, Group Accountant, Accountant, Financial Reporting Accountant, Reporting Accountant Cherry Professional are recruiting this role exclusively on behalf of the client.
£22000 - £24000 per annum
Nottingham - Credit Controller Cherry Professional are recruiting for a growing and ambitious business, based city centre Nottingham who are seeking to employ a Credit Controller on a fixed term contract basis. The business is a vibrant organisation that prides itself on developing a friendly working environment, where it has seen brilliant staff retention. The employer is a huge player within their market and has seen positive growth within the years, providing a secure role with future progression for the right Credit Controller. You will be reporting directly the to the Credit Control manager. Key Responsibilities: Setting up new customer accounts including monitoring credit limits Collecting outstanding debt via telephone and email Investigating and resolving any customer queries Working closely with the sales team to ensure accounts remain from going on stop Allocating payments and reconciling the bank Monitoring an aged debtor report and reporting any necessary information to the Credit Control Manager Assisting the Credit Control Manager with closing the ledger and month end Ideal Person: A minimum of two years' experience working in Credit Control B2B credit control experience Working knowledge of MS Excel and experience working on an ERP system such as SAP or NAV, would be ideal but not essential Happy to work within a fast paced environment Great communication skills and have the ability to build rapport at all levels Excellent organisational skills and have the ability to meet deadlines Ability to manage your own set list of customer accounts The salary for this position is £22,000 - £24,000 Jobs you may have applied for include; Credit Control, Credit Control Assistant, Credit Control Supervisor, Credit Control Senior, Senior Credit Controller Cherry Professional are recruiting this role on behalf of the Client