Are you a positive thinking team player with a passion for the customer experience? If this is you, a role within Customer Service would be the perfect position for you. Customer Service professionals are the living breathing values of an organisation and are what can make the reputation of a successful business. Working in Customer Service will provide a varied and challenging work day with reward and job satisfaction.
What makes a good Customer Service Professional?
A successful Customer Service Professional will be patient and have a strong customer service ethos. The importance of patience and positive thinking is key within this role as you will be faced with challenging customers but they can always be turned around.
Customer Service Professionals will be passionate about providing an exceptional service and resolving any problems that arise quickly and efficiently. They are in direct contact with customers and have an absolute impact on retention and the expansion of the business’s consumer base.
Being driven and committed will ensure success, working to KPI’s and targets come hand in hand with Customer Service and often have a reward attached to achievements. Team players are needed within a customer service department, boosting moral and working hard to achieve business objectives.
Key responsibilities might also include:
- Dealing with customers over the phone, face to face and via email
- Working to KPI’s, multi-tasking and prioritising to ensure targets are met
- Handling complaints and customer queries quickly and efficiently
- Retaining business by sticking to company values
- Maintain a positive attitude and customer service ethos at all times
- Communicate clearly with customers
- Work as a team to achieve targets set
- Implement any changes to customer accounts
- Take electronic payments
- Selling companies products
The Customers Service team within any organisation are key in what makes the business grow and in turn growth of finances therefore are usually seen to be the most influential employees. It is an exciting position with many challenges, no day is ever the same. Within a Customer Service position there is a lot of opportunity to increase annual salary by achieving targets and KPI’s. You will also be in a good position for promotion to a Team Leader/Managerial role if this is the career path you have chosen.
To support your working experience you may have already completed or be studying towards a NVQ Certificate/Diploma in Customer Service Level 1-4, we would highly recommend this a chosen path of study.
Customer Service Professional’s average salary banding in the East Midlands - £16-22k per annum with added bonuses / commissions but this does vary depending on the organisation you’re in.
Senior Finance Analyst
£21000 - £26000 per annum
Senior Finance Analyst - Mansfield - ACCA, ACA, or CIMA Part Qualified One of the most reputable Retail companies in the Nottingham area (based near Mansfield) are looking to bring on a Senior Finance Analyst, to help support the other departments within their Head Office. You would be providing financial support and information through your analytical work for these other departments, while carrying out analytical modelling, evaluating proposed capital expenditure and providing reports to the Commercial Accountant. This retail company has a great reputation for providing a clear line of career progression, so if you're a dynamic, approachable and meticulous Analyst with strong academics, this is the opportunity for you. Highlights: - Working with other Head Office departments, providing financial support - Ownership of parts of the Management Accounts - Clear progression path - Analysis & commentary on YTD performance against budget and forecasts - Analytical modelling for ROI proposals - Capital management - Risk Analysis - Process Improvements The Ideal Candidate: - ACCA / ACA / CIMA part qualified - Strong academics - relevant degree / graduating with a min. of 2:1 - Strong systems skills: Excel / SAP / AS400 / Asetpro - Attentive to detail - Self-motivated / self-starter - Effective communication skills - Ability to manage high work volume to often tight deadlines Jobs you may have applied for include Finance Analyst, Commercial Analyst, MI Analyst, Business Analyst, Cost Analyst, Billing Analyst and Analyst. This job is commutable from Nottingham, Mansfield, Derby and Worksop. Cherry Professional are recruiting this role on behalf of the client.
Helpdesk / Analyst (Night Shift)
Up to £17000 per annum + £45.00 Shift Allowance (per shift)
Helpdesk Advisor (Permanent Nights) Cherry Professional are currently recruiting for a permanent, full time HelpDesk Advisor for their reputable client based in Nottingham City Centre. This is an exciting opportunity for the right candidate to join a vibrant and continuously evolving business. Hours of work are on a continental shift pattern basis: 4 on 4 off, 12 hour night shifts, incorporating some weekend working This is an excellent opportunity for someone with strong Customer Service & IT experience and confident telephone manner. You will be provided with the necessary training in order for you to be both confident and competent in your role. You will need first line experience of working on a service desk. You will be required to have knowledge on windows, active directory, & awareness of hardware/software faults Responsibilities: You will be responsible for leasing with both clients and customers to ensure a smooth and efficient service Answering incoming calls with a professional telephone manner You will need to be able to build a strong relationships with existing clients and customers Be reactive in situations and stay calm under pressure and think on your feet and be able to investigate and solve any issues that arise Target driven with excellent customer service skills Have the ability to communicate well via the telephone to those with varying levels of IT experience Have the ability to work under pressure and thrive on a challenge Strong Customer service background Accurate with attention to detail Strong verbal communication skills Organised and efficient and able to take ownership of the task in hand Personable and able to listen to customers Other roles you may have applied for: Customer Service Assistant, Customer Service Agent, Inbound Call Centre Agent, Customer Service Executive, IT Helpdesk Cherry Professional are recruiting this on the behalf of their client
Castle Donington, Derbyshire
£17000 - £18000 per annum
Fascistic opportunity for a customer oriented Account Coordinator to ensure all customer Disputes and Deductions from payments are investigated and processed. The company have a global reach and are industry experts. You will also be producing weekly KPIS and workflow reports, as well as delivering specific process improvements, system enhancements and the daily management of the automated workflow system, ensuring communication within the business area's is maintained. Additional responsibilities include: To work with the credit control team, wider finance team and the commercial managers to take the lead on resolution of customer queries and deductions To support the Credit Manager and take ownership of Dispute Analysis reports. Have regular updates with the Account Managers and attend Commercial team meetings as required. Maintain accurate records to allow disputes to be rectified efficiently and allow accurate communication with the customer Complete ad-hoc tasks/project work as required by the Credit Control Manager Working alongside the Credit Analyst providing cover as and when required Work with the Credit Controllers on query resolution-especially where payments are with-held. What we are looking for from you: Developed IT skills including Databases, Word, Excel, Power point and Outlook Proven analytical and problem solving skills Excellent communication skills (written/verbal) Friendly and approachable
Customer Service Adviser
£14500 - £15200 per annum
Cherry Professional are currently recruiting for a Customer Service Adviser for a highly reputable and successful telecommunications organisation in Nottingham. The purpose of the role is to be a key representative within a busy and lively team in order to provide an effective and approachable service to all customers. Responsibilities Process mobile connections directly on behalf of business partners. Complete connections accurately and efficiently, either online, over the phone or via email. To process Credit checks on behalf of business partners. To check the orders input by business partners for accuracy and feedback / decline when appropriate. To thoroughly check proofs of address, id and business in line with the networks compliance guidelines. Manage mailboxes/ticket workflow, replying in a timely manner to stock, query, returns and proof emails. Make outbound, take inbound calls maintaining a professional manner Work as part of a team, assist colleagues to the best of ability To work with our couriers to ensure deliveries are made correctly. To escalate any system issues in a timely manner Ideal Person A passion for delivering excellent Customer Service Previous experience in a similar role (desirable) Strong IT skills Organised Team Player Other roles you may have applied for: Call Centre Agent, Customer Service Assistant, Contact Centre Agent, Customer Service Cherry Professional are recruiting for this role on behalf of the client
Language Speaking Helpdesk Advisor
Up to £17328 per annum
LANGUAGE SPEAKING HELPDESK ADVISOR'S - Cherry Professional are recruiting for a full time, permanent LANGUAGE SPEAKING Help Desk Advisor's for our reputable client based in Nottingham City Centre. This is an exciting opportunity for the right candidate to join a vibrant and continuously evolving business. My client is looking for candidates that are fluent in either French, German, Spanish, in particular Dutch & Swedish. Hours of work are on a rotating shift pattern between 7am and 9pm Monday to Sunday. This is an excellent opportunity for someone with Customer Service experience and confident telephone manner. You will be provided with the necessary training in order for you to be both confident and competent in your role. Responsibilities: You will be responsible for liaising with both clients and customers to ensure a smooth and efficient service Answering incoming calls with a professional telephone manner You will need to be able to build a strong relationships with existing clients and customers Be reactive in situations and stay calm under pressure and think on your feet and be able to investigate and solve any issues that arise Ideal candidate: Will have Customer Service experience - this includes from a Retail background Self-motivated Be fluent in either French, Spanish, German, Dutch or Swedish Reliable and enthusiastic Strong Customer service background Accurate with attention to detail Strong verbal communication skills Organised and efficient and able to take ownership of the task in hand Personable and able to listen to customers Other roles you may have applied for: Customer Service Assistant, Customer Service Agent, Inbound Call Centre Agent, Customer Service Executive, Language speaking customer Service Cherry Professional are recruiting this on the behalf of their client